Skip to Content
Need some help with Loomis—Pay?
Welcome to our Help Center
Setting up the Station(s)
To set up the stations in the Merchant Helpcenter, follow these steps:
Navigate to Integrations and click on Kitchen Management.
You'll see a list of your Locations. Choose the one you want to set up.
An overview will be displayed to ensure you have everything in place. You can optionally add courses at this stage. More information on this can be found in a related article.
Click on Add station.
Assign a relevant name to the station, such as Grill or Kitchen 1.
Choose the station type as Printer.
Select a device to use for this station. You have the option to display the Order ID (a unique, longer ID) or the Order-call-out number (which resets daily) on the kitchen ticket.
Under Advanced, you have several options:
Font size: Adjusts the size of the printed font on the kitchen ticket.
Printed ticket duplicates: Determines the number of ticket copies to print. Usually, this is set to 1.
Time on Printers (optional for Automation): If you want to automate the printed ticket, specify the time in minutes. For instance, if you want the order to automatically move to the next course once the kitchen finishes the current one.
Language: Sets the language used on the kitchen ticket. Note that only the wording will be translated, not the product names.
Print/Show the products immediately: This option will print/show all items related to this printer immediately, regardless of any set automations.
Decide which Products to send to this station.
If you enable the “Send all products to this station” toggle, all products on any order will be printed/displayed on the station. This is a common setup if you only have one printer/KDS and want everything to go to it.
If the toggle is not enabled, you'll need to manually select all products that should be printed/displayed on this station. Search for them, add them, and remember to click save.