Welcome to our Help Center

Quention:
If I, as a merchant, haven’t set up my accounting integration by February 1st, can I still get updated vouchers for transactions from February 1st?
Answer:
Yes, the vouchers will be updated retroactively once you set up the VAT mapping for transaction fees.

Question:
Will you net settle even if I had no sales for the day?
Answer:
No, net settlement will only occur when there are transactions processed on that day.

Question:
What happens if I have more returns than sales?
Answer:
In that case, we will deduct the transaction fees and VAT for the transaction fees from your payout on the next day when sufficient funds are available.

Question:
Is it possible to transfer that data from before February 1st?
Answer:
Yes, it is. If you go to Integrations > accounting > click on your merchant name and then on your store name. Then you can transfer old trading days by clicking “+create”