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Need some help with Loomis—Pay?
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Understand your invoice
The monthly invoice you receive is divided into two parts because it comes from two different companies: Loomis Sverige AB and Loomis Digital Solution, also known as Loomis Pay.
The fees listed under Loomis Sverige AB are the hardware fees for your terminals. Meanwhile, the fees under Loomis Digital Solution cover the software and transaction fees.
Please note that these amounts are deducted from your payouts.
An invoice that begins with SE/DK/ES-LS-123456789 is a monthly invoice. You can locate this invoice in the Portal under the Finance - Invoice section.
An invoice that starts with SE/DK/ES- VN-123456789 is an accessory invoice.
This could be related to a damaged or lost terminal or a reminder regarding the above.
To access this type of invoice, you will need to contact our customer service team.