This guide will walk you through the installation of your new STAR printer, as well as help you find information on what you can do to troubleshoot your printer when it isn't working as it should.
Installation
Using Network Cable
1. Push the lever marked with an arrow upwards to open the receipt cover and insert a receipt roll, then close the cover.
2. Connect the network cable to a port in your router
3. Go back to the printer and connect the network and power cables.
4. Place the printer upright.
5. Start the printer while holding down the button marked "FEED"
6. Keep holding down "FEED" until the printer prints a receipt with an IP-address, ex: "192.168.25.27"
Your printer is now ready for use.
- Should the IP-adress on the receipt show: "None", "0.0.0.0" or "192.168.192.168", follow the steps for troubleshooting.
Using Wi-Fi Dongle
1. Push the lever marked with an arrow upwards to open the receipt hatch and insert a receipt roll, then close the hatch
2. Connect the Wi-Fi dongle to the USB-port of the printer and then the power cable to the power slot.
3. Place the printer upright.
4. Start the printer while holding down the button marked "FEED"
5. Keep holding down "FEED" until the printer prints a receipt with an IP-address, ex: "192.168.25.27"
Your printer is now ready for use.
- Should the IP-adress on the receipt show: "None", "0.0.0.0" or "192.168.192.168", follow the steps for troubleshooting.
Troubleshooting
Nothing is being printed
Printer is connected by cable
Whenever a printer stops printing, its usually because the printer has lost its connection to the Internet, in most cases this can be resolved by simply rebooting the printer.
Should this not resolve your issue, try connecting the network cable to another port in your router.
If the issue remains, try rebooting your router.
Is this your first time using the printer?
Is the receipt from the printer showing "None", "0.0.0.0" or "192.168.192.168" as the IP-address? This means the printer is missing a connection to the Internet - try rebooting your printer, and if that does not help, please follow the steps for installation again.
DeletePrinter is connected by Wi-Fi
Whenever a printer stops printing, its usually because the printer has lost its connection to the Internet, in most cases this can be resolved by simply rebooting the printer.
If the issue remains, try rebooting your router.
Is this your first time using the printer?
Is the receipt from the printer showing "None", "0.0.0.0" or "192.168.192.168" as the IP-address? This means the printer is missing a connection to the Internet - try rebooting your printer, and if that does not help, please follow the steps for installation again.
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