Pay—Desk Pro

• Open up the main menu and tap Orders. 

• Tap the Finished tab to open up finished orders. 
• A list of Finished orders are shown in the left column. Press the order that you wish to refund. You can also search for "Order ID" or "order-comment/note" by tapping the Search field in the top left corner. You will find the Order ID on the receipt.
• Press the Return order button in the bottom right corner.

• Enter your PIN code and press OK. 

• Select which products that are to be refunded by tapping the items in the sidebar. 
• If you are refunding the entire order, press Select all

• Tap Return Credit card to do a card refund
• Tap Return Cash to do a cash refund

Pay—Mobile

• Open up the main menu by tapping in the top left corner, 
• Tap Order.

• Tap the Finished tab.
• Press the order that you wish to refund. 

• Press the Return order button in the bottom right corner.

• Use the numpad to enter your PIN code and press OK.

• Select which products that are to be refunded by tapping the items.
• If you are refunding the entire order, press the ... button in the bottom right corner and tap Select all.

• Tap the ... button in the bottom right corner and tap the payment method to be used.

• Order refund completed.