Payouts are made on schedule as shown below, with the condition that the bank has paid the settlements out to us first. International and national bank holidays may delay the payouts.
|Transaction done on||Payout|
Bank holidays 2023
Below you will find the bank holidays for this year. Bank holidays may delay the payouts.
|Sunday, 1 Jan||Sunday, 1 Jan
||Thursday, 6 Apr|
|Friday , 10 Feb||Friday, 6 Jan
||Friday, 7 Apr|
|Sunday, 19 Mar||Thursday, 6 Apr||Monday, 10 Apr|
|Friday, 31 Mar||Friday, 7 Apr||Thursday, 18 May|
|Friday, 7 Apr||Sunday, 9 Apr||Sunday, 28 May|
|Monday, 10 Apr||Monday, 10 Apr||Sunday, 24 Dec|
|Monday, 1 May||Monday, 1 May||Monday, 25 Dec|
|Wednesday, 7 Jun||Thursday, 18 May||Tuesday, 26 Dec|
|Thursday, 29 Jun
||Tuesday, 6 Jun
||Sunday, 31 Dec|
|Tuesday, 15 Aug||Friday, 23 Jun|
|Friday, 8 Sep||Saturday, 4 Nov|
|Thursday, 21 Sep||Sunday, 24 Dec|
|Friday, 8 Dec||Monday, 25 Dec|
|Wednesday, 13 Dec||Tuesday, 26 Dec|
|Monday, 25 Dec||Sunday, 31 Dec|
|Tuesday, 26 Dec|
View payouts history
1. Log in to the Loomis—Pay portal.
2. Go to Finance > Payouts in the navigation side bar. You'll see your payouts for the current period. To see previous payout periods, select a new period from the date picker in the top right.
The payout page shows the payout total over the period, a summary of sales, fees, and other amounts that effect the total, a list of the transactions associated with that payout period, and a list of deposits made into the account on each payout day.
3. To export a payout report to csv or pdf, click Download at the top right of the payout detail page.
Negative payout balance
If your payout balance is showing a negative amount, there are two possible reasons for this.
At the start of each month we issue the invoice for hardware costs and other fees. This amount gets withdrawn from your balance in order for you to pay it back through transactions. You will not be receiving any payouts until this is done. If you don’t pay off the full amount in 20 days, the payout balance will be set to 0 and you will have to pay off the invoice that has the remaining amount.
A less common reason would be due to refunds or reversals. If you refund for a higher amount than what you have sold, your payout total will be negative.
Updating bank account
For security reasons, we ask that you contact support to update your bank information.